windows presentation foundation terminal server print w problem

[NickW]

When using the remote app version of Word from our TS Web site, I will try to
print to a local printer. Sometimes I get the error, "Windows Presentation
Foundation Terminal Server Print W has encountered a problem and needs to
close. We are sorry for the inconvenience." What does this mean? I have been
unable to find information about this error. Thank you in advance for any
feedback.

[TP]

Hi,

It appears that Easy Print is crashing for some reason.

What client OS/Service Pack are you running?

Are you running Remote Desktop Client version 6.1?

What version(s) of the .NET Framework do you have
installed on the client machine? You need to have at
least version 3.0 SP1.

Others have reported success with manually installing
(on the client PC) the .NET Framework, the latest client,
and this hotfix:

FIX: When you print an XPS file on a Windows XP Service
Pack 2 or Service Pack 3-based computer, the characters
in the XPS file print incorrectly

http://support.microsoft.com/kb/946411

Please see the links below for more information:

XP Service Pack 3 and Easy Print

http://social.technet.microsoft.com/Forums/en-US/winserverTS/thread/3eda7a79-7294-46de-b3e3-2d78d2cc980c/

Terminal Services Printing

http://technet.microsoft.com/en-us/library/cc753853.aspx

Introducing Terminal Services Easy Print

http://blogs.msdn.com/ts/archive/2007/04/26/introducing-terminal-services-easy-print-part-1.aspx
http://blogs.msdn.com/ts/archive/2007/04/26/introducing-terminal-services-easy-print-part-2.aspx
http://blogs.msdn.com/ts/archive/2007/04/26/introducing-terminal-services-easy-print-part-3.aspx

Thanks.

-TP

Post by NickW
When using the remote app version of Word from our TS Web site, I
will try to print to a local printer. Sometimes I get the error,
"Windows Presentation Foundation Terminal Server Print W has
encountered a problem and needs to close. We are sorry for the
inconvenience." What does this mean? I have been unable to find
information about this error. Thank you in advance for any feedback.

[Joson Zhou (MSFT)]

Hi NickW,

Thank you for your post.

This issue may occur if print hive is corrupted. Please perform the
following steps and check the result:

1. Stopped the print spooler service.

2. Open the Registry Editor and backup the following print hive:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print

3. From the following locations made a note of the dll's and deleted the
third party print monitors:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors\CutePDF
Writer Monitor
Driver REG_SZ cpwmon64.dll
CPW2: REG_SZ CutePDF Writer

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors\HP
Universal Print Monitor
PM REG_SZ HPMPM081.DLL
Driver REG_SZ HPMPW081.DLL

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors\HP
Universal Print Monitor\HP UNC Novell Port

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors\HP
Universal Print Monitor\HP UNC Port

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors\LogMeIn
Printer Port Monitor
Driver REG_SZ LMIport.dll

4. Changed the print processors to print from defualt print
processor(winprint).

5. From the following locations made a note of the dll's and deleted the
third party print processors:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windo
ws x64\Print Processors\BJ Print Processor3
Driver REG_SZ CNBPP3.DLL

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windo
ws x64\Print Processors\hpcpp081
Driver REG_SZ hpcpp081.dll

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windo
ws x64\Print Processors\HPZPP5in
Driver REG_SZ hpzpp5in.DLL

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windo
ws x64\Print Processors\hpzpplhn
Driver REG_SZ hpzpplhn.dll

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windo
ws x64\Print Processors\LogMeIn Print Processor
Driver REG_SZ LMIproc.dll

6. Deleted the following entries in the registry.

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windo
ws x64\Drivers\HP Color LaserJet 3700 PS
DMC Files REG_MULTI_SZ HPh373ev.cfg

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windo
ws x64\Drivers\HP Universal Printing PCL 5
DMC Files REG_MULTI_SZ HPgneqah.cfg

7. Searched for following dll's and renamed them to .old

cpwmon64.dll
hompm081.dll
lmiport.dll
cnbpp3.dll
hpcpp081.dll
hpzpp5in.dll
hpzpplhndll
lmiproc.dll

8. Restarted the print spooler service.

In addition, please ensure that Terminal Service easy print feature is
enabled and the latest driver for the printer is installed.

I look forward to your response.

Sincerely,
Joson Zhou
Microsoft Online Support
Microsoft Global Technical Support Center

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[Joson Zhou (MSFT)]

Hi,

How are you? I am just writing to see if you have an opportunity to perform
the troubleshooting steps. If you have any updates, please feel free to let
us know.

Regarding the kind of issues, you can also refer to the steps in the "Error
messages typically caused by local port monitor problems" in the following
Microsoft Knowledge Base article to clean the port monitor:

260142 How to troubleshoot printing problems in Windows 2000 and in Windows
Server 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;260142

If the solution does not help, we will need to use ADPlus tool to generate
a memory dump when the spooler service crashes and then analyze the dump
file in order to isolate the exact printer driver that causes the spooler
failure. Unfortunately, we cannot analyze dump file in newsgroup threads.
To do so, you will need to contact Microsoft Customer Support Services
(CSS) so that a dedicated Support Professional can assist with this
request. Thank you for your understanding.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

Sincerely,
Joson Zhou
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.